Kivo ("we", "our", or "us") provides international travel eSIM and mobile connectivity services. This Privacy Policy describes how we collect, use, and protect your information when you use the Kivo mobile application and website.
1. Information We Collect
We only collect data necessary to deliver your travel eSIM profiles and maintain account security:
Contact Information: Your name (optional) and email address (via sign-in with Apple, Google, or email). We use this to deliver eSIM activation QR codes and receipts.
Payment Information: Purchase history and payment records. All payment card details are encrypted and handled directly by our PCI-DSS certified payment processor (Stripe). Kivo never sees or stores full credit card numbers.
Technical & Diagnostic Data: Anonymous diagnostic logs and crash reports (via Firebase Crashlytics) to fix technical bugs and ensure app performance.
2. Tracking & Advertising
Zero Tracking Policy: Kivo does not track you across apps or websites owned by third parties. We do not sell your personal data or provide your details to third-party data brokers or advertising networks.
3. Camera Access
The Kivo iOS application may request camera access solely to scan payment cards at checkout for convenience. The camera is never accessed at any other time or for any other purpose.
4. GDPR & CCPA User Rights
Under GDPR and CCPA, you have the right to:
Access & Portability: Export all personal data stored in your account in machine-readable JSON format directly from the app (Profile → Legal & Privacy → Export Data).
Deletion (Right to Erasure): Permanently delete your account and all associated records at any time directly in the app or via our Account Deletion Page.
5. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact our data protection team at privacy@kivoesim.com.