Help & Support Center

Need assistance with your Kivo travel eSIM? Our support team is available 24/7.

Contact Customer Support

Have a question about an order, plan installation, or device compatibility? Send us an email and our team will respond within 2 hours.

Email Support (support@kivoesim.com)

Frequently Asked Questions

How do I know if my iPhone supports eSIM?

Go to iPhone Settings → Cellular (or Mobile Data). If you see "Add eSIM" or "Add Cellular Plan", your iPhone is eSIM compatible. Additionally, your phone must be carrier unlocked.

When should I install my eSIM?

You can install your eSIM prior to departure using Wi-Fi. We recommend turning on Data Roaming on the Kivo line once you land at your destination.

Can I still receive calls on my primary phone number?

Yes! Your iPhone allows dual SIM. You can keep your primary physical SIM active for incoming SMS and WhatsApp while using Kivo exclusively for low-cost international data.

How do I request a refund or delete my account?

For refunds, email support@kivoesim.com with your order number. To delete your account, use the in-app deletion button (Profile → Delete Account) or visit our Account Deletion page.